On this page you find all the most frequently asked questions, organized by topic.

So you find your answer right away!

 

A deposit of 30% of the stay amount is required at the time of booking, which you can send via bank transfer or credit card. You can also do it on our website via “Click to Pay” page.

The balance of the holiday will be made on the day of arrival in the structure. If you wish to receive an invoice, it must be requested directly at the holiday village before payment, whereby all necessary data have to be transmitted: last name and name or company name, VAT identification number or tax number, SDI code or PEC. For tax reasons, the invoice cannot be requested under any circumstances after receipt of payment.

Yes, it costs 3 euros for the hotel formula and 2 euros for the residence formula. These amounts are to be considered per person per day from the age of 12 and are calculated on a maximum of 7 consecutive nights. This tourist tax is payable in cash on arrival in Resort.

If you cancel your holiday up to 14 days before your arrival, we will refund the full amount paid. In case of cancellation 13 to 4 days before, we will issue a voucher for an amount equal to the deposit paid that can be used until 2022.

If the cancellation is made within 3 days prior to your expected arrival, the deposit will be withheld in full.

Cancellations must be sent by email to info@vascellero.it.

In the low season there is the possibility to spend only one night in the Hotel Formula and at least 3 nights in the Residence Formula.

In the mid- and high season, we expect a minimum stay of 7 nights from Saturday to Saturday for the Hotel Formula and from Sunday to Sunday for the Residence Formula.

If you want to book a shorter stay during the week in the months of June and September, just contact us. We will find together the best solution for you.

To speed up check-in and avoid crowds, you can email us a copy of the booking members’ identification documents to info@vascellero.it  or via Whatsapp to 3209721660 before arrival.

In addition, it is always necessary to sign in on the portal www.rcovid19.it, which is also accessible via the www.emergenzacovid.regione.calabria.it page before your arrival in Calabria. Here are requested information about the place of origin, destination, length of stay, obligation to inform the prevention department of the provincial health authority about the occurrence of related COVID-19 symptoms.

  • We have prepared adequate information on prevention measures so that guests always know how to behave in every area of ​​the Resort for the safety of all.
  • We measure the body temperature of guests upon arrival and prevent them from accessing the facility where it is higher than 37.5 °.
  • We favor online check-in and electronic payment. To speed up the operations upon arrival, we recommend that you pay the holiday balance in advance.
  • For security reasons and to allow us to optimally sanitize the resort on the day of arrival, access to the facility is allowed from 2 pm, although the rooms are guaranteed from 5 pm. Upon departure, it is necessary to leave the rooms by 10 am and , from that time on, the services of the village are no longer usable. Full board starts with dinner on the day of arrival and ends with breakfast on the day of departure. Lunch on the day of departure is packed.
  • We guarantee a wide availability of hand hygiene systems with hydro-alcoholic solutions in various locations within the structure, promoting their frequent use by guests and staff.
  • Each object provided in use by the structure to the guest is disinfected before and after each use.
  • We guarantee frequent cleaning and disinfection of all environments, with particular attention to common areas and surfaces touched most frequently. All detergents and disinfectants used have a certified antibacterial and antiviral effect.
  • We guarantee compliance with the current sanitation protocols for all rooms, all equipped with windows and verandas and with independent entrances, also making use of dry steam atomizers at 185 degrees.
  • We ensure that guests are always equipped with masks, to wear where necessary. If they do not have them, they can buy them at our bazaar.
  • We constantly carry out microbiological tests on the various surfaces to certify their asepticity.

Restaurant

  • To avoid gatherings, the restaurant is organized in two shifts:
    Lunch:
    1st round 12:30 – 13:20 | 2nd round 13:30 – 14:20
    Dinner:
    1st round 19:30 – 20:20 | 2nd shift 8:30 pm – 9:20 pm With the times indicated, we mean that you are requested to leave the restaurant by the end of shift time.
    When booking, you can indicate your shift preference, otherwise the assignment is established based on availability.
  • Tables for lunch and dinner are awarded per family. It is not possible to share tables with people who do not belong to the same family or who do not share the same room. At the time of booking, if the choice falls on the first shift, you can request that your table be close to that of another family, subject to availability.
  • Breakfast, lunch and dinner take place with an assisted buffet service and the dishes are served at the counter by the dining room staff.
  • The service personnel use the mask and carry out frequent hand hygiene with hydro-alcoholic solutions.
  • Guests are required to wear a mask whenever they are not seated at the table.

Pool

  • In each of our two pools, the entrance and exit are separated.
  • We keep the chlorination of water at the maximum permissible level to ensure absolute protection against viruses and bacteria.
  • We ensure regular and frequent disinfection of public areas and equipment. The sun beds are disinfected at every change of people or families.

Beach

  • Sun umbrellas are assigned per room
  • Each beach service has an area of 10 square meters.
  • Sunbeds and Sun umbrellas are always disinfected at the beginning of the day. 

La sala pappe

  • In the cooking area two mothers have access at the same time, one for each kitchenette; in the dining room 6 children can eat simultaneously accompanied by a parent who will have a small table, a chair and a highchair at his disposal.
  • We have introduced shift access if necessary, as the availability of food is between 11:30 and 14:30 and between 18:30 and 21.
  • The contact surfaces are disinfected by each change
  • Spending time in the Sala Pappe is limited to the time required to prepare and administer the baby food.

L’animazione

  • The large spaces of the resort allow us to carry out a rich animation and entertainment program in total safety and in compliance with current regulations. The games and activities take place outdoors.
  • All used devices are cleaned several times a day.
  • Particular attention is paid to children who, as always, are divided by age group.

 

The listed measures may be subject to change after subsequent regulatory updates.

We guarantee the delivery of the accommodation from 5 pm on the day of arrival. If you arrive earlier, we are ready to welcome you from 2 pm. Upon your arrival at the holiday village, you can use all our services after check-in.

The accommodation must be vacated by 10 am on the day of departure.

If you want to stay with us a little longer after check-out, you can use our services until 12 a.m..

Subject to availability and reception authorization, you can use the late check-out service, which allows you to:

Keep the accommodation up to 2 p.m. for € 30.00 per room.

Keep the accommodation up to 4:00 p.m. for € 45.00 per room.

On the day of arrival, it is possible to enter the holiday village from 2 pm. Stays at the Hotel Formula start with dinner and end with lunch on the day of departure.

If you arrive in the morning, you can have lunch at the MareLuna Bar Restaurant Pizzeria on the beach for a fee a la carte.

If you want to leave before lunch (included in the package), you have the option to book a packed lunch directly with the staff of the dining room the day before.

Breakfast, lunch, and dinner in assisted buffet form. For lunch and dinner, the tables are reserved for families.

Hotel Formula offers accommodation in five types of rooms. You can choose between bed & breakfast, half board or full board.

For all three treatments there is the daily cleaning of the room and the change of bed linen and towels.

In the central restaurant by the Relax Pool with assisted buffet, which offers a wide selection of appetizers and side dishes, 3 first and 3 second courses. Water, wine, cola, and orange soda by meals are included without restriction of consumption. Fruit and desserts complete the menu.

Newness 2021, Giardino del Gusto (the Garden of Taste)

Show cooking pizzeria and barbecue in the outdoor and covered area near the central restaurant, where you can have lunch or dinner upon prior reservation (the day before at the reception with no extra charge – open in July and August from Sunday to Friday, subject to availability).

All meals served by guests at Hotel Formel at MareLuna are considered extra.

A rich continental breakfast is served from 7.45 to 10. But breakfast is only the first of the appointments with the table.

At lunch and dinner, the restaurant is organized in two shifts:

Lunch:
1st round 12:30 – 13:20 | 2nd round 13:30 – 14:20
Dinner:
1st round 19:30 – 20:20 | 2nd round 20:30 – 21:20

With the times indicated, we mean that you are requested to leave the restaurant by the end of shift time.
When booking, you can indicate your shift preference, otherwise the assignment will be established by the management.

We serve breakfast at Giardino del Gusto, a covered outdoor area near the Relax Pool.

Our continental breakfast includes coffee, milk, cappuccino and barley (from dispenser), fruit juices (from dispenser), tea and herbal teas, yoghurt, fresh fruit slices, fruit in syrup, classic and wholegrain biscuits, cooked ham, salami, cheese, baked breads, toast bread, hard-boiled and scrambled eggs with bacon, vegetables, fruit muesli, cornflakes and chocolate flakes, various seeds, butter, honey, hot croissants (to be filled at will), Nutella, jams, desserts prepared by our pastry , donuts, cakes, biscuits.

Our kitchen staff is qualified to respond in the healthiest and tastiest way possible to the needs of those who have to follow specific dietary regimes.

Celiac disease: at breakfast, in addition to the naturally gluten-free foods on our buffet, we provide cold cuts and packaged basic products such as rusks, packaged snacks and bread. Anyone wishing to bring specific products from home can leave them in the custody of our staff after having affixed their name, surname and room number on them. For lunch and dinner we prepare a first, second and dessert with gluten-free ingredients. Side dishes and fruit can be chosen from the common buffet. However, it is not possible to guarantee the absolute absence of contamination (except for packaged products). Gluten intolerance must be reported at the time of booking.

Lactose and eggs: packaged lactose-free and egg-free basic products are available for breakfast: rusks, packaged snacks, yogurt, milk. Anyone wishing to bring specific products from home can leave them in the custody of our staff after having affixed their name, surname and room number on them. For lunch and dinner we prepare at least a first, a second and a dessert free of lactose and eggs. Side dishes and fruit can be chosen from the common buffet. However, it is not possible to guarantee the absolute absence of contamination (except for packaged products). Any intolerances must be reported at the time of booking.

It is possible to rent the beach towel at the price of 6 euros per person per week with a midweek change included in the price.
For those who book a holiday in hotel formula directly with us without intermediaries, the rental of beach towels is free, from the age of 14, with a midweek change included.
Any further changes have a price of 3 euros.

The Residence Formula provides accommodation in prefabricated mobile homes with kitchenette. The relative treatment is for rent only.
There is no daily tidying up of the housing unit or the supply of bed linen and towels. These services are available on request and with a supplement.

The Residence Formula is designed exclusively for informal guests. Mobile homes are not suitable for guests with reduced mobility.

If you have chosen the residence formula and do not feel like cooking, you can choose between three restaurants.

In the central restaurant (at the Relax Pool) there is an assisted buffet, which includes appetizers, three first courses, three second courses, side dishes, fruit, dessert, water, wine, cola and orange juice from dispenser.

Even at Giardino del Gusto, the covered outdoor area with open kitchen near the Relax Pool, you can have lunch or dinner. On the menu are first courses, pizza, grilled meat or fish, vegetables, fruit, dessert, water, beer, cola, and orange juice from dispenser.

In both cases, it is necessary to purchase entrance tickets at the reception the day before.

The cost of the tickets is € 20.00 for each adult and € 12.00 for each child up to 14 years of age, per meal.

At MareLuna, an a la carte restaurant and pizzeria on the beach, reservations are not required, but recommended, and it is not necessary to buy tickets in advance. You can also reserve a table for the desired time or takeaway dish directly from your room by typing 2015.

In the holiday village there is a bazaar where you can also find food.

The products that are not present can be requested and reserved. There you will also find souvenirs and typical products, a selection of magazines and the main brands of tobacco products.

For more convenience, payment at the pool bars is only made with a card, which is delivered at the reception upon check-in.

Payment will be made at the end of the stay.

The use of electronic money is optional at the beach bar, where payments can be made either via the card (not for the restaurant) or in cash.

We accept all pets. And the dogs? Well, dogs deserve a separate discussion. Visit our page “DOG FRIENDLY HOLIDAY” and find out what we thought for you.

At Vascellero we love wagging guests!

There are many services tailored to their needs, including a Dog Beach reserved exclusively for four-legged friends and their owners, a high-cut area where they can walk, an agility area where they can play, a washing and care service, veterinary support, dog educator, dog parking service, dog product sales point, professional support. There are also kennels, bowls, placemats, and hygiene bags

You can consult our internal regulations by clicking here >>

Dogs can be released in the mobility and cut leg areas set up in the dog area under the supervision of their owners. In the other areas of the holiday village they must instead be kept on a leash and can only walk on the paths that are useful to reach the areas designated for dogs (Dog Area, Dog Beach, Dog Solarium). It is not allowed to bring your four-legged friends in the flower beds and gardens or to let them climb on the beds, if necessary, we ask you to put a towel on the bed!

Dog solarium (for a fee) with a sun umbrella can be reserved near the Oasi pool (subject to availability) for guests who never want to part with their furry friend. The dog can stay with you under the sun umbrella, but be careful: dogs are not allowed into the water.

The owner of medium and large-sized dogs must always have a muzzle in all areas of the holiday village so that it can be used in the event of a threat to the safety of humans or other animals.

Dogs are not allowed to enter the central restaurant or Giardino del Gusto, playgrounds or swimming pools (except the dog solarium) and all other public areas.

The restaurant and bar MareLuna on the beach welcome your four-legged friend.

Small dogs only have access to the amphitheater if they are held in owner’s arms.

We trust in the observance of the rules of good manners by our guests accompanied by their furry friend, so that they do not disturb other people.

We know that not everyone is a dog lover and that someone can even suffer the proximity of a dog. For this reason, we have provided special areas where the activities of the Dog Village can be carried out. For the accommodations, we have concentrated the guests who bring their Fido in ad hoc areas. Also on the beach there is a Dog Beach, which is reserved exclusively for our furry friends and their owners. However, it can happen that some guests meet a dog on the paths of the holiday village. In this case the dog is led on a leash.

The number of 4-legged guests is limited to guarantee a peaceful stay for all.

If you leave the holiday village, there is a small country road with little traffic to cross to get to the footpath that leads to the sea.

The beach is only 150 meters from the holiday village, a pleasant walk of less than a minute in the shade of pines and eucalyptus.

The sea is clear and clean. The water is shallow near the shore and the seabed, which drops gently, allows for safe bathing for people of every age.

The reserved beach is wide, and equipped with sun loungers, sun umbrellas, canoes, showers, bars, toilets, beach volleyball court, shared inflatable boat, parking for strollers and playground for children. The sun umbrellas are located on the sand (coarse-grained), while on the coast there are alternate little stones, sand, and pebble strips.

There are two. The first one is designed as a relaxation area and solarium. The second one is larger and equipped with a whirlpool. It is located near the sports areas and is intended for entertainment activities.

Both pools consist of a children’s area and one for adults. The sun beds are subject to availability.

Swimming in the pool is only permitted at certain times and in the presence of the lifeguard: from 9 to 13 and from 16 to 19.

The Wi-Fi connection is available in the rooms of the Hotel Formula and in three areas of the holiday village: reception, relax pool bar and beach.

The service is free of charge.

The club card is a bracelet and allows access to all the services of the holiday village. It includes: beach service (1 sun umbrella and two sun beds per accommodation), use of pools, day and evening entertainment with games, tournaments and shows, group dance classes, water aerobics, archery, canoes, tennis, five-on-five football, basketball, bocce, table tennis, beach volleyball, uncovered and unattended parking. “Vascellerino”, a program for children by age (Baby Club 4/6 years – Mini Club 7/9 years – Junior Club 10/14 years – Young Club 15/19 years), specially designed to ensure the fun of our young guests, who experience a holiday full of charms. Discount for The Acquapark “Odissea 2000” (30 km away) and for the go-kart track “Nika” (3 km away).

In case of low guest influence, we do not guarantee all services.

Yes. The daily rate is €6.00 per person up 3 years of age.

Both in Cariati and in the surrounding area there are some beautiful places that are worth a visit. To learn more, we recommend you to view our Territory page.

Yes, it is possible to rent a camping cot for 6 € per day. Cot rental also includes bed linen and towels.

It is also possible to rent light strollers for 5 euros per day or for the price of 30 euros per week.

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